Privacy Policy

Last Updated: January 2024

Introduction

The Keiser Clinic ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect information about you in a variety of ways:

  • Personal Data: Name, email address, phone number, and other contact information you provide when scheduling consultations or contacting us.
  • Health Information: Medical history and health information you provide during consultations or treatment. This information is protected under HIPAA.
  • Usage Data: Information about how you use our website, including pages visited, time spent on pages, and other analytics data.
  • Device Information: Browser type, operating system, and device information when you access our website.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Schedule and manage appointments
  • Communicate with you about your care
  • Send administrative information and updates
  • Respond to inquiries and provide customer support
  • Analyze website usage to improve user experience
  • Comply with legal obligations

HIPAA Compliance

As a healthcare provider, we are subject to the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information (PHI) is handled in accordance with HIPAA requirements. We maintain appropriate administrative, physical, and technical safeguards to protect the privacy and security of your health information.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • With your consent or at your direction
  • With service providers who assist in our operations (subject to confidentiality agreements)
  • To comply with legal obligations or respond to legal process
  • To protect our rights, privacy, safety, or property
  • In connection with a merger, acquisition, or sale of assets

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Your Rights

You have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal requirements)
  • Receive a copy of your health records
  • Request restrictions on how we use your information

Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve user experience and analyze website traffic. You can control cookie settings through your browser preferences.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13 without parental consent.

SMS/Text Messaging

If you choose to enroll in The Keiser Clinic's educational text messages (such as our 3-video POTS testing course), we will use your mobile number to send the messages you requested and related follow-up educational resources. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time; reply HELP for assistance. We do not sell your phone number. We may share your information with service providers who help us deliver text messages and manage communications (for example, SMS platform providers), only as needed to operate the program. Your consent to receive texts is not a condition of purchase or receiving care.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

The Keiser Clinic
Chelsea, Michigan
Email: privacy@keiserclinic.com